Refund policy

RideWitness Return & Refund Policy

We want you to be confident in your RideWitness purchase. If there is an issue with your order, please contact us within 30 days of delivery so we can review your request.

Damaged, Defective, or Incorrect Items

If your RideWitness product arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos or video showing the issue.

Once your claim has been reviewed and approved, we may provide a replacement, refund, or another appropriate resolution at no additional cost to you. Please do not send an item back unless we provide return instructions.

Returns for Change of Mind

We may accept returns requested within 30 days of delivery if the product is unused, undamaged, and returned in its original packaging with all included accessories.

Return requests must be approved before an item is shipped back. Customers are responsible for return shipping costs for change-of-mind returns or orders placed incorrectly. We will provide the applicable return instructions and return address after approving your request. Do not return your order to the address shown on the original shipping label. Original shipping charges, if any, are non-refundable unless the product arrived damaged, defective, incorrect, or otherwise required by applicable law.

Non-Returnable Items

Items that have been damaged through misuse, accidents, unauthorized modifications, improper handling, or normal wear and tear are not eligible for return or refund. We also reserve the right to decline returns that are missing components, accessories, or original packaging when these are required to process the return.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing it. We will make every reasonable effort to accommodate your request.

Orders that have already entered fulfillment or have shipped may no longer be eligible for cancellation. Once an order has shipped, the applicable return policy will apply.

Refunds

Once a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Before Returning Anything

Please contact us with your order number and reason for the request. Returns sent without prior authorization may not be accepted.

This policy does not limit any rights you may have under applicable consumer protection laws.